Warranty, Returns & Exchanges:

All garments are guaranteed against defects in workmanship. We only provide products from reputable manufacturers that have been in the industry for years.

Our return policy allows you to return an item within 7 days of receiving it, for a replacement if you find a defect.

For hygienic reasons. we do not accept returns of worn/used merchandise.

All sale items and gift cards are final sale.

As soon as you receive your order and PRIOR to trying on your hosiery, carefully open each package (without tearing it or throwing away any packaging), retain the shipping box and inspect each item.
Should a manufacturer’s defect be observed, take a picture of the defect.

In order to be considered a valid request for exchange, the defect must have occurred during production. One Stop Compression Sox reserves the right to inspect ALL defective items to determine if we will accept the return and if we will provide a replacement product.

To be eligible for a replacement product, your item, packaging and shipping box must be in their original state and unused. You’ll also need the receipt with order number.

We will review your request and if your return is accepted, we will send you an email notification. You will be sent a return shipping label and instructions on how and where to send your package with the items being returned.

If an item is being returned as defective or because we have made an error in your order, you will not be charged for any shipping fees associated with the error correction.

Items sent back to us without first requesting a return will not be accepted.

We do not accept "cash on delivery" returns.

We cannot guarantee that the exact style and size will be in stock. If the identical item is not available or you want a refund, you will receive a full refund as soon as we receive the item.

Ordering the Correct Size/Colour and Products:

One Stop Compression Sox will not accept any returns for accidental or improper size selections. Make sure you are certain of your correct sizing, colour and style BEFORE placing your order.

Graded compression garments are unique in that unlike regular socks and stockings, compression socks and stockings are specialty products that require proper fitting to ensure that the correct size is ordered and that they will be comfortable.

At One Stop Compression Sox, we want you to find the best fitting products and have made available tools to help you do so. Take your time use our sizing charts to choose correct sizes for each product since each brand has its own sizing chart. It is best not to assume that you will fit the same size in a different brand.

Taking your measurements is a must prior to ordering medical-grade compression hosiery. You can send us an email with your measurements if you need to ask us a question, prior to ordering.

Returns & Exchanges are not justified if the defect is due to:

if you tried on or wore the garment and then noticed a defect
if you tore the garment by accident due to sharp finger or toenails or from jewelry that caught the material
improper handling (including donning and doffing)
improper washing
if the material developed a run, crack or hole during wear and tear or being caught on various footwear
if the material developed a defect if worn without shoes on a surface/floor that caused damage
if the product has been subjected to a greater physical load than what can be expected from the product

You can always contact us for any questions you have at info@onestopcompressionsox.com.