Returns and Exchanges
Warranty, Returns & Exchanges:
- As soon as you receive your order and PRIOR to trying on your hosiery, carefully open each package (without tearing it or throwing away any packaging), retain the shipping box and inspect each item.
- Should a manufacturer’s defect be observed, take a picture of the defect. Press on the following link http://return.clicksit.com/shop/toronto-orthotics-shop so that we can evaluate the issue and make it right.
- To be eligible for a replacement product, your item, packaging and shipping box must be in their original state and unused. You’ll also need the receipt with order number.
- If an item is being returned as defective or because we have made an error in your order, you will not be charged for any shipping fees associated with the error correction.
Ordering the Correct Size:
One Stop Compression Sox will not accept any returns for accidental or improper size selections. Make sure you are certain of your correct sizing and style BEFORE placing your order.
Graded compression garments are unique in that unlike regular socks and stockings, compression socks and stockings are specialty products that require proper fitting to ensure that the correct size is ordered and that they will be comfortable.
At One Stop Compression Sox, we want you to find the best fitting products and have made available tools to help you do so. Take your time use our sizing charts to choose correct sizes for each product since each brand has its own sizing chart. It is best not to assume that you will fit the same size in a different brand.
Taking your measurements is a must prior to ordering medical-grade compression hosiery. You can send us an email with your measurements if you need to ask us a question, prior to ordering.
Returns & Exchanges are not justified if the defect is due to:
- if you tried on or wore the garment and then noticed a defect
- if you tore the garment by accident due to sharp finger or toenails or from jewelry that caught the material
- improper handling (including donning and doffing)
- improper washing
- if the material developed a run, crack or hole during wear and tear or being caught on various footwear
- if the material developed a defect if worn without shoes on a surface/floor that caused damage
- if the product has been subjected to a greater physical load than what can be expected from the product
You can always contact us for any questions you have at info@onestopcompressionsox.com.